Terms of service.
Welcome to AURÉME.
These Terms of Service outline how we operate, how we care for your information, and the principles that guide every interaction with our customers.
By using our website or making a purchase, you agree to the following terms.
1. About AURÉME
This website is operated by AURÉME Pty Ltd, based in Melbourne, Australia.
Throughout these Terms, “AURÉME,” “we,” “our,” and “us” refer to AURÉME Pty Ltd.
Our products are crafted with care, in limited batches, and guided by both science and sustainability.
We invite you to review these Terms before making a purchase, as they help ensure transparency and mutual understanding.
2. Our Commitment to You
We follow the standards of the Australian Consumer Law (ACL), which guarantees that the goods we sell are of acceptable quality, match their description, and are fit for their intended purpose.
If a product you receive is faulty, damaged, or not as described, you are entitled to a remedy — such as a repair, replacement, or refund — in line with your rights under Australian law.
3. Product Availability and Pricing
All prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
As our formulations are made in small, sustainable runs, availability may vary. We reserve the right to adjust pricing or discontinue products as needed, though we will always aim to communicate such changes clearly.
4. Orders and Payment
When you place an order, you confirm that the information provided is accurate and complete.
Orders are accepted once payment has been processed successfully through our secure checkout.
In rare circumstances, we may need to cancel an order — for example, if stock is unavailable or an error occurs. If this happens, you will be notified and fully refunded.
5. Shipping and Delivery
We currently ship within Australia and select international destinations.
During initial launch periods, please allow 1–2 weeks for dispatch from the date of purchase.
Once shipped, you’ll receive a confirmation email with tracking details.
While we work closely with our courier partners, delivery times may vary due to factors outside our control.
6. Returns and Exchanges
Our complete Returns Policy outlines your rights and our process.
In summary:
We do not offer returns for change of mind, as each item is produced in limited batches to reduce waste and overproduction.
If your product arrives damaged, defective, or not as described, please contact us within 14 days of receiving your order.
Once assessed, we will offer a suitable remedy in accordance with the Australian Consumer Law — this may include an exchange, store credit, or refund.
7. Product Use and Disclaimer
Our formulations are designed for topical, cosmetic use only.
They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Results may vary depending on individual skin type and routine.
We recommend consulting a qualified skincare professional if you have specific concerns or sensitivities.
8. Intellectual Property
All imagery, product names, written content, and design elements featured on this site are the property of AURÉME Pty Ltd.
These materials may not be reproduced, distributed, or used for commercial purposes without prior written permission.
9. Privacy and Data Use
We respect your privacy and handle all personal information in accordance with the Australian Privacy Principles (APPs) and our Privacy Policy.
Information you share with us — such as your name, email, and address — is used only for order processing, communication, and service improvements.
12. Contact Us
If you have any questions about these Terms or your order, please contact:
info@auremeskin.com
AURÉME Pty Ltd — Melbourne, Australia